Terms & Conditions
Currently Alpaca Trekking with Moor View Alpacas offers a two hour experience, as advertised, and we include a complimentary Cornish Cream Tea.
Bookings
Please let us know of any special dietary needs on booking.
All trekking experiences must be booked in advance and the balance paid prior to departure.
Bookings are transferable, with prior notice, if you are unable to attend. We do not offer refunds, but are able to move treks if appropriate with more than 48hours notice.
Late arrivals: in booking you agree that you will arrive in time for your designated trek, should you arrive after designated slot you will not be able to trek – you are expected to arrive between 30min and 15min before we start of the trek we have lots of extra restrictions due to Covid 19 and not keeping our trekking team tied up longer than necessary means we have to start on time to make sure we can fit everything in. If you are late you will not be permitted onto site and will not entitle you to a refund.
Gift Vouchers
A gift voucher entitles you to take part in an alpaca trekking experience which must be booked before the expiry date (within 12 months of purchase).
Gift vouchers cannot be redeemed for cash.
Cancellation
24 hours notice for cancellations is required and we will endeavour to rearrange your trekking experience.
No refunds are available for cancellations unless in exceptional circumstances.
Alpaca Trekking with Moor View Alpacas reserve the right to cancel any trek at our discretion to ensure the safety and well-being of our guests. Notification will be given as soon as possible to reschedule the experience.
Weather
We reserve the right to change the advertised trek for the safety and comfort of our customers.
We do not accept responsibility for any costs or expenses you may incur due to postponement of any trek.
You should wear appropriate outdoor clothing and footwear (waterproofs and/or sun protection).
Health & Safety
Alpaca Trekking with Moor View Alpacas shall not assume liability whatsoever for any personal injury or loss or damage to personal property.
Medical care is the financial responsibly of the ill/injured person(s).
By booking a trek we assume you are fit to complete the distance advertised. This will be over uneven or hilly ground, please discuss any issues this may raise when booking.
Please note that there are many horse flies in the fields during the summer season so if you have any allergies please ensure you are adequately protected.
Your safety and the safety of others is our main concern. You must obey all instructions given at the beginning of the walk.
We reserve the right to refuse to allow anyone to continue on a trek if they put themselves or others at risk.
Children under 16 must be accompanied by an adult. We will use our discretion to decide whether a child is capable of trekking with an alpaca single-handedly or, if not, we will attach an extra lead rope for the parent to hold.
No pets are permitted on treks but we can provide a shady area to park if you do need to bring your dog and leave it in the car.
Promotional Material
Alpaca Trekking with Moor View Alpacas reserve the right to use all photographs and videos in our promotional material.
For further information about Terms & Conditions please email us at info@alpacatrekkingcornwall.com